Terms & Conditions

Terms & Conditions



All delivery days are in lab working days only, starting from date of case acceptance (including acceptable impressions/models, bite registration, and complete prescription information). Working days do not include weekends or holidays. Times do not include time in transit or and times do not include the day case is shipped.

Outbound shipments are a standard ** flat fee per case.


All Cases/Returns must be sent to the following address

Charismatic Dental Laboratory
Business Bay, Blue Bay Tower, 10th Floor
Dubai, United Arab Emirates



2-Day Delivery. Digital WaxUp
3-Day Delivery. Single Veneers, Crowns

9-Day Delivery. Standard for Veneers, Crowns, Other Products.
10-Day Delivery. Standard for Implants.

4-Day Delivery. Urgent for All Charismatic Restorations* (20% Additional Charges applies)
6-Day Delivery. Express for All Charismatic Restorations* (10% Additional Charges applies)

(Excluding Transit time)



For the best possible custom-made product, please make sure you are ordering the correct quantity, shade, and material application. If we make an error or if your order was inaccurate, we will make every attempt to remedy the error as quickly as possible. All orders may be subject to shipping and handling charges. “Rush” orders or orders requiring special handling may be subject to additional charges.



We encourage you to inspect the product prior to acceptance. Bonding or cementing the product in a patient’s mouth is considered acceptance. If you do not notify Charismatic D.L. of your rejection and do not return the product to the Lab within 15 days after your receipt of the product, you will be deemed to have accepted it.



1 year for Veneers & Crowns, while we believe you and your patient will be delighted with this product, we understand that 100% satisfaction is not always possible. In such event, we are happy to repair or replace, at our discretion, any product that is defective or does not meet your specifications. This is your exclusive remedy. For all Charismatic.DL restorations, Charismatic.DL warranty obligation, with respect to an original restoration affixed to a particular tooth, is limited to one (1) time replacement for that restoration within One (1) year and covers any defects in materials or workmanship.

These limited warranties are in effect from the date the product is received and are between Charismatic.DL and the prescribing doctor. There will be no handling charge for warranty work for the first 30 days of the warranty period. After the 30 days, there will be a handling fee (US dollars) plus shipping on all warranty claims. This limited warranty is in lieu of all other warranties, expressed or implied and is void if the product is improperly used.

There are no implied warranties of merchantability, fitness for a particular purpose or otherwise. Before using this product, you agree that it is your responsibility to determine whether it is suitable for the intended use and will assume all risk and/or liability associated with use of or inability to use the product. This warranty gives you specific legal rights, and you may also have other rights that vary from country to country.

All ineligible remake restorations will be charged at 50% of original cost.



if you have questions or comments about our terms and conditions, we are here for you Monday through Saturday from 9 a.m. to 6 p.m. (Gulf Standard Time).

Please feel free to contact our Customer Service team in any of three ways:

  1. Email: Info@charismaticdl.com
  2. Call +971 4 359 10 50
  3. Mail: Business Bay, Blue Bay Tower 10th Floor
    Dubai, United Arab Emirates
    Attention: Customer Service